STICKER CLUB FAQ
How can I manage my subscription?
To manage your subscription, just click here to login to your Sticker Club account! If you have any issues logging in, or have a question, please contact info@relationshipfrog.com! They will assist you within 24 hours!
What's included in a Sticker Club Subscription?
- 2 matching vinyl stickers (3x3", water-resistant)
- 1 hand-drawn postcard from Relationship Frog
- Couples activities and date ideas
- Entry into our free matching t-shirt raffle
- 30% OFF everything in our online store
- Access to our secret store (members only!)
- Free shipping on every U.S. order
A $25 Value for just $11.99/month!
When will my sticker and postcard be delivered?
When you subscribe, you're billed immediately. Your first pack ships the following month via USPS First Class Mail, about 7 business days after the month ends.
Example: Sign up anytime in January → You're billed in January → Your first pack ships around February 7th. You’ll receive a shipping notice to the email address on file as soon as your pack is dropped off at USPS.
Estimated Delivery Times:
US - 2 to 15 business days
Canada – 5 to 12 business days
EU/UK – 1 1/2 to 3 weeks
AUS/NZ – 2 to 3 1/2 weeks
All other – 2 to 4 weeks
If it's been longer than the times listed above, please email us at info@relationshipfrog.com and we’ll take a look into what happened with your pack!
Domestic Shipments: USPS is seeing an additional 2 business days on delivery of shipments. For online store orders, you can expect the following time frames
- First Class Mail – typically 2-10 business days. Now 4 – 15 business days
- Priority Mail – typically 2-3 business days, Now 3-5 business days
International Shipments: We have been told to expect delays on all international shipments, but have not been given an exact time we should expect delays. There are also some countries having shipments from the US temporarily suspended. Check details for your country here. We’re asking you wait an additional 10 business days for your shipment to arrive before reaching out to us. If shipments have been suspended to your country, any mailed packages are being held at customs until the suspension is removed. We are asking you to wait 10 business days after the suspension is removed before reporting your package as missing.
Where is my raffle ticket?
We don't include a literal raffle ticket. Instead, we hide a special shiny gold ticket in 3 random deliveries each month. If you find the gold ticket in your pack, congratulations - you've won this month's prize! 🎉
Where is my 30% subscriber discount?
Your 30% subscriber coupon code is included on the back of your postcard each month. This is not an automatic discount, so make sure you apply the coupon code at checkout to take advantage of this perk! The code changes monthly and is only good until the next month’s pack ships!
For example, the code sent out in the April shipment notification can be used until the May packs ship. If you’ve lost your shipment notification email or don’t remember your coupon code, you can reach out to us at info@relationshipfrog.com and we’ll get those details over to you.
How do I sign up for more than one subscription?
This depends on what your end goal is! If you’d like to buy multiple subscriptions for multiple people, then follow the steps below:
- Put one subscription in your cart with no other items.
- Go through the check out process. Ensure you put your name + email on the order & the recipient’s name and address for the shipping address.
- Submit your order and do it all again!
- Repeat as necessary for the other people you are purchasing for :)
If you would like to purchase multiple subscriptions for yourself, then you can add whatever subscriptions you’d like to your cart and go through checkout!
Last month's Sticker Club pack never arrived?
First, check the estimated delivery times above to make sure enough time has passed.
If it's been longer than expected, email us at info@relationshipfrog.com with your order details and we'll happily send you a replacement!
Please note: Claims for missing packs must be submitted within 4 weeks of the shipping date.
What is your return and refund policy?
Because each Sticker Club pack is carefully curated and shipped fresh each month, all subscriptions are final. However, we stand behind our quality! If there's an issue with your pack (damaged items, missing contents, etc.), please email us at info@relationshipfrog.com within 30 days and we'll make it right.
Note: You can cancel your subscription at any time to avoid future charges, but past charges are non-refundable.